General provisions and age restrictions
- Description of the service: FitmeClub – is an online personal training platform provided by Anastasia Polenok, a sole proprietor (hereinafter referred to as the Company). After purchasing the selected program, the user receives login credentials to access video and text workouts on the service's website, available for the duration of the paid subscription period.
- Acceptance of the agreement: This User Agreement is a public offer. By using the service or paying for a subscription, you fully accept the terms of this agreement. If you do not agree to these terms, you are not authorized to use the service.
- Age 18+: Only adults with legal capacity (18 years of age or older) are allowed to use the service. By registering with FitmeClub, you confirm that you are 18 years of age or older. The Company does not knowingly collect data from persons under 18, and the accounts of minors may be deleted without compensation.
Account registration and security
- Account: To access the materials, you must create a personal account. The user undertakes to provide accurate and up-to-date information during registration and not to share their account information with third parties.
- Personal responsibility: Actions performed in the User's account are considered the User's own actions. In the event of unauthorized access or suspicion thereof, the User is obligated to immediately notify FitmeClub support.
- Access restriction: The Company reserves the right to suspend or block access to the User's account if the User violates the terms of the Agreement. In the event of serious violations (e.g., offensive behavior, hacking attempts, or failure to comply with content usage rules), The Company may unilaterally delete a User's account without refunding any paid funds.
Account registration and security
- Dispute resolution and applicable law: Applicable Law: This Agreement is governed by the laws of the Company's country of incorporation—Ukraine. Any issues not regulated by the terms of this Agreement shall be resolved in accordance with the applicable laws of Ukraine. At the same time, consumers' rights, as provided by mandatory legislation at their place of residence, are fully preserved. Dispute Resolution: The parties will strive to resolve any disputes that arise through negotiation. If the dispute cannot be resolved amicably, the User has the right to send a formal complaint to the Company's legal address or to the support service email address. The Company undertakes to review the complaint and respond within a reasonable time. If no agreement is reached, the dispute shall be considered in the competent court at the place of registration of the Company (unless otherwise provided by applicable law). Languages and Variations: These terms and conditions may be provided in Russian and other languages for the convenience of users. In the event of any discrepancies between the Russian-language version of the User Agreement and its translation into another language, the Russian-language version shall prevail.
Payment for services and subscription
- Payment methods: Payment for your selected program or subscription can be made using Visa and MasterCard bank cards through our payment system. All transactions are processed in the Ukrainian hryvnia (UAH), the national currency. Payments can be made online using a secure gateway; we accept Visa and MasterCard.
- Card processing and auto-subscription: By default, bank card details are not stored on our servers. Upon your first payment through a payment gateway, your card may be tokenized—sensitive data is replaced with a unique token. This means the Company does not store the full card number, CVV, or other sensitive data—it is securely processed by a certified payment provider. The automatic subscription renewal option (recurring payment) is available for activation by the User in their personal account. By manually enabling auto-subscription, the User consents to regular subscription renewal charges being debited from the tokenized card without re-entering the required data. The User can disable auto-subscription at any time in their account settings, after which automatic charges will cease.
- Access period: Access to paid materials is provided for a period corresponding to the paid subscription term or program (e.g. 1 month, 3 months, etc.), starting from the moment access is activated. At the end of the paid period, access automatically terminates unless auto-renewal is enabled. If auto-renewal is successful, access continues uninterrupted for the next period.
- No right of return: Please note that payment for the digital product (online access to training materials) is final. If the user terminates the service before the end of the subscription period or does not use the service in full, the payment is non-refundable. This approach is driven by the digital nature of the service—access to content is provided instantly, and the service is considered fully rendered once access is granted. We recommend carefully selecting a training program before payment. If you have any technical issues with access, please contact our support team – we are always ready to help, but we do not provide refunds.
Content Usage Rules
- Personal Use License: After paying for a subscription, the User receives a limited, non-transferable right to access FitmeClub video training and text materials solely for personal, non-commercial purposes. All rights to materials (videos, texts, training programs, etc.) belong to the Company or its partners. This access is personal and may not be shared with others.
- Prohibition on copying and distribution: Пользователю строго запрещается копировать, записывать на сторонние носители, распространять, публиковать в открытом доступе, передавать третьим лицам, воспроизводить или перерабатывать материалы, полученные на FitmeClub . Это относится как к коммерческому, так и к некоммерческому использованию. Иными словами, любое использование тренировочных видео и текстов вне личного просмотра на платформе FitmeClub – под запретом. Violation of this condition shall be considered a material infringement of the Company's copyright.
- Technical limitations: One User may be limited to simultaneous use of an account on a certain number of devices (for example, simultaneous viewing of a video on no more than 2 devices). Attempts to log in simultaneously from multiple devices or suspicious activity (for example, simultaneous access under the same login from different geographic regions) may be considered a violation. In such cases, the Company reserves the right to temporarily block access and request identity verification. Continued suspicious activity after a warning may result in immediate closure of access to the content without a refund.
- Intellectual property: All software, design, logos, trademarks, and content of the FitmeClub website are the intellectual property of the Company or their legal owners. By accepting this agreement, the User does not acquire any exclusive rights to the content or software of the service. Any use of these objects beyond that provided by the service's functionality requires the prior written permission of the copyright holder.
Restrictions and Prohibited Actions
- Prohibited countries and sanctions: The FitmeClub service is not intended for use in countries subject to international sanctions or Ukrainian sanctions. Specifically, the Company does not provide services to individuals located in territories subject to sanctions restrictions and does not enter into agreements with residents of such jurisdictions. By registering and paying for services, you confirm that you are not located in a sanctioned country and are not a designated individual. If it is discovered that the User has provided false information about their location in order to circumvent these restrictions, the Company reserves the right to take action, including immediate termination of service and blocking of the account without any compensation or refund. In addition, such cases may result in notification of the relevant authorities regarding the violation of the sanctions regime.
- Other prohibited actions: The user is prohibited from using the service fraudulently or for illegal activities. Specifically, attempts to hack the website, introduce malicious code, circumvent technical restrictions, falsify payment information, or commit any actions that violate the law or the rights of third parties are prohibited. Impersonating another person or misusing payment cards that do not belong to the User is also prohibited. If such activity is detected, the Company reserves the right to block access to the service without notice and report the violation to law enforcement agencies if required by law.
Limitation of Liability and Disclaimer of Warranties
- Service “as is”: The FitmeClub service and all materials and information provided through it are provided “as is” without any express or implied warranties from the Company. The Company does not promise or guarantee that the User will achieve specific fitness results or health improvements as a result of using the training programs. Every body is different, and training results may vary from person to person.
- Refusal of medical advice: FitmeClub is not a medical institution and does not provide medical advice. All information about exercise, nutrition, and lifestyle is for informational and educational purposes only. It does not replace the advice of a doctor or professional trainer. The user should independently assess his/her own physical condition and, if necessary, consult a physician before starting any new exercise program.
- Health risks: The user acknowledges that sports activities are associated with certain risks to health and life, and assumes full responsibility for any injuries, deterioration in health, or other negative consequences during training. The Company and its instructors are not responsible for injuries, accidents, or deterioration in health that occur to the User as a result of independently performing exercises according to our programs. The user agrees to perform all exercises according to their personal physical abilities and health status. If pain, discomfort, or deterioration in health occurs, stop exercising immediately and consult a physician. By continuing to use the service, you acknowledge that you are using the training recommendations at your own risk and release the Company from any liability for any possible harm to health.
- No continuity guarantee: The Company makes every effort to ensure uninterrupted operation of the service, but does not guarantee absolute availability of the site at all times. Temporary interruptions in the website's operation are possible due to reasons beyond our control, including technical failures, maintenance, internet connection issues, etc. The Company is not responsible for temporary unavailability of the service, technical problems, data loss due to such interruptions, or other force majeure circumstances. At the same time, we strive to promptly resolve technical issues and inform users about significant changes in the service.
- Limitation of Liability: To the maximum extent permitted by applicable law, the Company's liability to the User is limited to the amount paid by the User for the last paid subscription period. The Company shall not be liable for indirect, incidental or consequential damages, such as lost profits, loss of data or moral damages, arising in connection with the use or inability to use the service.
Dispute resolution and applicable law
- Applicable law: This agreement is governed by the laws of the Company's country of incorporation—Ukraine. Any issues not regulated by the terms of this agreement shall be resolved in accordance with the current legislation of Ukraine. At the same time, the rights of consumers, as provided for by mandatory legislation at their place of residence, are preserved in full.
- Dispute resolution: The Parties will strive to resolve any disputes that arise through negotiation. If amicable resolution is not possible, the User has the right to send a formal complaint to the Company's legal address or to the support service email address. The Company undertakes to review the complaint and respond within a reasonable time. If no agreement is reached, the dispute shall be considered in the competent court at the place of registration of the Company (unless otherwise provided by applicable law).
- Languages and variant readings: These terms and conditions may be provided in Russian and other languages for the convenience of users. In the event of any discrepancy between the Russian-language version of the User Agreement and its translation into another language, the Russian-language version shall prevail.
Final provisions
- Changes in terms and conditions: The Company reserves the right to unilaterally amend this User Agreement and other policies. We will notify users of any significant changes to the terms of service by posting an updated version of the agreement on the website and/or by email. Continued use of the service after changes have been made constitutes the User's agreement to the new version of the agreement. If the User does not agree to the amended terms, they must stop using FitmeClub.
- Contact information: All questions, complaints, and requests related to the service or this agreement can be sent to FitmeClub's support team by email. We value feedback and strive to respond promptly to user requests. Anastasia Polenok, owner of the FitmeClub platform, expresses her gratitude for choosing our service. We wish you successful training! Remember, your health is in your hands, and we will strive to provide the best tools to improve it.